Unfortunately, from time to time it happens that the program “Zoom” refuses to work properly. Crashes, errors, and freezes occur when you log in to your account, connect to a conference, or communicate. All this does not allow normal communication. Below we will understand why the error code 5003 appears, and how to fix it.
When an error occurs, the following window appears:
The program reports that there are problems with the network connection, and the user needs to make sure that the Internet is configured correctly. The program developers report that there are still similar errors, their codes are 5000 and 5004. This means that traffic does not pass between the user’s computer and the Zoom servers, which leads to a failure.
The problem can be solved by disabling programs that affect the Internet, such as an antivirus, firewall, or a service for bypassing locks. However, most often the error occurs due to antivirus programs. You can solve this problem by adding Zoom to the exceptions.
Do not rush to uninstall the antivirus program. No matter how banal it may sound, first you can try to restart the operating system. Most users have long known that many problems are solved in this way.
Of course, it’s worth checking if the Internet works at all, it needs to open in browser any site. It also happens that Zoom servers do not work; in this case you just need to wait. The company’s employees constantly monitor the status of servers and always fix problems as soon as possible.
The first alternative is to log in to the Zoom conference via a browser. Of course, the web version has reduced functionality, but if there is an urgent need to get in touch, this is the only effective way. The second option is to completely reinstall the program, but it is important to know that it will lead to the loss of all data, and the settings will be reset to default. The last option is to contact technical support. It will take a lot of time, as specialists respond within 24 hours.