In the current environment, which forces many people to stay at home and look for solutions for organizing remote work, the popularity of the Zoom platform is growing rapidly. This platform attracts with its intuitive interface and ease of organizing video conferences, but sometimes errors occur in its operation. Specifically, error 1132, which prevents you from logging in to your Zoom account or connecting to an existing meeting. This code is accompanied by a message that “an unexpected (or unrecognizable) error occurred in the meeting” and occurs when using the app.
Sometimes the message contains a “Join via browser” button, which in most cases allows you to work around the problem by connecting via the browser version. But if you can’t do this, then most likely the account is blacklisted for violating the platform’s rules.
Cause of error
If you can’t connect to a meeting in Zoom because of error code 1132, this may happen for the following reasons:
The Internet connection is unstable or large files are being downloaded in parallel, for example, from a torrent.
- An outdated version of the app is being used.
- Windows firewall blocks the connection using the Zoom Protocol type.
- Your account is blacklisted by Zoom due to violations of the platform’s rules. In this case, create a new account in the video conferencing service.
Checking your Internet connection
This is the most likely reason why you encounter error code 1132 in Zoom. Therefore, first of all, check whether your Internet connection is stable. Also, try restarting your router. To do this, completely disconnect the power from the device, then wait for about one minute before turning it on.
After you have established the connection, try connecting to the meeting.
You may also encounter error 1132 when using an outdated version of Zoom, so try updating it. With the update, you may not only fix the bug, but also get the latest improvements.
To do this, launch the app and log in to your account.
Then click on the user name and select the “check for updates” option. If the scan finds available updates, run the installation.
After the installation is complete, launch Zoom and check if the video conference connection is blocked by error code 1132.
Changing the Zoom Protocol type in Windows Firewall settings
Setting up a connection to the Zoom server may be blocked by the Windows Firewall. In this case, you need to open the settings for this security package and change the incoming connection rule.
Open the Windows Firewall settings with the command control firewall.cpl from the Win + R window.
In the menu on the left, click Advanced settings.
Then go to the menu Item rules for incoming messages. In the list, double-click each Zoom rule and go to the Protocols and ports tab. Change the Protocol type to “Any”.
Then apply the changes and close the window. Try connecting to the meeting again.
Creating a new user account
If the previous methods didn’t work and you continue to encounter error code 1132, try creating a new account and running the app from it.
First, you need to completely delete the app. To do this, go to the Programs and features section using the appwiz.cpl command from the Win + R window.
Find Zoom in the list, right-click it, and select Delete. Complete this process by following the on-screen instructions.
Now let’s move on to creating a new account. Open the “Family and other users” section with the ms-settings:otherusers command from the Win + R window.
Click the plus button to add a user for this computer.
In the next window, click “I don’t have this person’s login information”. Then add a user without Microsoft data, enter a username and password, and complete the creation.
Now restart your computer and log in with your new account. Go to the official Zoom website and download the latest version of the app. Start the installation, and then try connecting to the meeting.
If error 1132 was fixed, open Notepad and type the following command:
runas /user:User_name “Full path to Zoom” User_password
In this command, specify the data (name and password) of the new user account, as well as the full path to the executable file Zoom.exe.
Save the file in the “.bat ” format. Now you can use this file to start the service from the account that you previously failed to use due to error 1132.